In an increasingly competitive and diversified market context, ROTO constantly strives to provide faster and more efficient delivery services day by day. Our goal is to meet shopping needs and bring convenience to all customers near and far, no matter where you are.
We understand that time is a very important factor in customers shopping decisions, and providing fast delivery helps you save your own precious time. Thats why ROTO always optimizes the delivery process to ensure that products reach customers in the shortest time possible.
So what are the outstanding features of ROTOs delivery policy?
1. Diverse and flexible delivery network
In ROTOs delivery model, we have created a diverse transportation network, invested in separate equipment for each form, to ensure that goods are always in the best condition when delivered to customers. This policy not only covers conventional road transport, but also incorporates waterway transport. With waterway transportation used to serve areas with complex and intricate networks of rivers and canals, or difficult terrain, where other means of transportation cannot operate in a feasible manner. exam.
One of the great advantages of ROTO is the ability to self-manage the entire supply chain, from production to delivery. This allows us to optimize the shipping process and provide more flexible delivery services. The shipping team is professionally trained and rich in experience, ensuring that the products will be delivered safely and quickly to customers.
Transporting goods by road
Transporting goods by waterway
2. Quality and savings go hand in hand with "Free" shipping policy
Understanding the psychology of customers near and far, purchasing plastic tanks often comes with shipping fees for products with large sizes and heavy weights. Thats why we have applied a number of free shipping policies for customers. From there, you will feel secure in choosing the product based on quality and features, no longer worrying about shipping fees. At ROTO, we are committed to not only meeting shopping needs but also creating the most impressive and thoughtful experience for all of our customers.
Shop to your hearts content with free shipping
3. Nationwide delivery
In cases where there are some customers in remote and difficult-to-reach areas such as the Central and Northern regions, when it is necessary to transport large-sized goods and require better infrastructure, it is found that automatically Shipping is not always efficient, but that is not a barrier for ROTO to worry about when it wants to bring its products closer to customer needs. Therefore, we have established a partner system, cooperating with professional shipping companies to ensure products are delivered directly to customers near and far.
With the mission "Clean water for every home" ROTO focuses on delivery services in all regions of the country, hoping to bring quality products, helping millions of families and businesses save time and effort in purchasing and shipping products. This has created trust and absolute satisfaction from customers near and far, and strengthened ROTOs position as one of the leading brands in the field of plastic tanks in Vietnam.
4. Delivery process
Delivery of goods is truly one of the most important steps in the process of bringing products to customers. At ROTO, we understand that the quality of delivery service not only affects the level of customer satisfaction but also affects our reputation and brand. Therefore, the shipping team always puts meticulousness and focus on each stage of order preparation and tracking to ensure that the product will be delivered to customers accurately and safely.
Our delivery processes are designed in detail and the systems are organized to ensure optimal efficiency and accuracy.
Step 1: Confirm need and place order
Customers choose products that suit their needs and place an order. We are always ready to provide detailed support and advice to customers in choosing the right product, and will provide detailed information about the features and advantages of each product. ROTO always has special promotions or offers for customers who contact us, to ensure you get the best value for your choice.
Step 2: Receive order information
After the customers needs have been determined, we receive detailed order information. This includes product information, quantity, delivery address, and any special requests. We ensure that all this information is recorded accurately.
Step 3: Delivery
The delivery process is carried out carefully and transparently. We arrange the schedule according to a clear, orderly time agreed upon in advance, to ensure that the products will reach customers quickly and safely.
Step 4: Receive goods & pay
Once the product has been delivered, ROTO assists customers in checking the product and applying a variety of payment methods to bring you the most convenience.
When receiving goods, customers should note:
- Check whether the actual product is the correct style and capacity of the product that the customer ordered.
- Check if the product is damaged during transportation.
If customers are not satisfied, they can ask the delivery staff to confirm and return the goods.
Step 5: Respond to questions & complaints
We always warmly welcome opinions and comments from customers and are ready to resolve any questions or complaints. Committed to handling all feedback quickly and professionally. Customers please contact our Hotline 0918 860 111 - 0838 860 111 for timely support.
Step 6: Care & After-sales after purchase
We always put customer satisfaction first, at ROTO we apply clear and reasonable return and exchange policies, along with a warranty for each product. Any difficulties and obstacles that customers encounter while using the product will always be accompanied by us throughout the use process. Not simply providing plastic tank products, ROTO also brings you unforgettable service quality for your shopping experience here.
Thank you customers for your trust and support!
